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Exchange Policy
Objective
We are dedicated to deliver top-quality products and services to ensure your complete
satisfaction with every purchase. If you encounter any issues with the size or product quality, you
may request an exchange.
Please note that we do not offer complete returns for purchased products; however, we do provide
the option of an exchange.
Please note that products purchased during sales will only be eligible for exchange.
Exchange Eligibility
Our exchange policy applies to users who have made purchases through Cyra essentials.
To be eligible for an exchange, the following conditions must be met:
Proof of Purchase:
The user must have a valid order number.
Request Timeframe:
Request must be made within 7 days of the delivery date.
Return Shipment Timeframe:
Approved items must be returned within 7 days after approval.
Product Condition:
Products must be in their original condition, unused, with tags attached, and free of damage or stains.
Exchange Criteria
Please note that exchanges are only possible for a different size or a different color under the following criteria; If this criterion is not met, your request for exchange may not be approved.
Defective or Damaged Products:
Customers can request an exchange if the product they received is defective, damaged, or in poor condition.
Incorrect Size or Specifications:
If the product received does not match the originally ordered size, color, design, or specifications, or if the size doesn’t fit as expected.
Product Doesn’t Match Description:
If the product received doesn’t match the description, images, or information provided on the website.
Incorrect Orders:
Exchanges can be provided if customers receive a different product or variant from what they ordered.
Quality Issues:
If there are quality defects in the product that make it unwearable or unusable.
Product Not Wearable:
In cases where the product is damaged, torn, eroded, faded, or stained to the extent that it cannot be worn or used as intended.
Exchange Process
To request an exchange, please reach out to our customer support team through Whatsapp on +92 3276433336
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